Wireless Engineer main responsibility is to identify whether the issue is on the client, Access Point (AP), controller, switch, ISP, or authentication server, perform basic troubleshooting, and escalate when necessary. Wireless NOC L1 issues and their solutions. Issue Possible Cause L1 Troubleshooting Resolution User cannot see Wi-Fi SSID AP down, SSID disabled, weak signal Check if other users can see SSID, verify AP status in monitoring tool Restart AP if allowed, escalate if AP offline Connected to Wi-Fi but no Internet DHCP, DNS, gateway, ISP issue Check IP address, ping gateway, ping DNS (8.8.8.8), verify multiple users affected Renew IP, restart client, escalate if gateway unreachable Unable to obtain IP address DHCP server issue, VLAN problem Check if client received APIPA (169.254.x.x), verify DHCP scope Release/renew IP, escalate DHCP issue Authentication failed Wrong password, expired credentials, RADIUS issue Verify username/password, check if others affected Reset password...